Refund policy
Cancellations will only be approved prior to a client receiving a design proof (with the exception of products that DO NOT require a proof approval) and/or going into production. If you have received a proof (but have NOT approved of one) and need to cancel, only a partial refund is possible. Once a design proof has been approved a refund (of any amount) is no longer possible.
Returns and Exchanges
Due to the custom nature of our products we cannot accept any returns/exchanges. We do not issue full refunds. Partial refunds are at our discretion after reviewing the case and must meet the following criteria: If you have received a proof (but have NOT approved of one) and need to cancel, then only a partial refund is possible. Once a design proof has been approved a refund (of any amount) is no longer possible. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns and/or issue refunds for gift cards.
In the rare event that you receive a product with an error from our end that was not present at time of your proof review and approval, we will be happy to revise the product file, reprint and deliver to you at no charge. If it is a case of client’s error and was approved within the proof, we will not be held responsible. We can offer the items to be revised, reprinted and delivered at the client’s expense.
Partial Refunds
If you have received a proof (but have NOT approved of one) and need to cancel then only a partial refund is possible. Once a design proof has been approved a refund is no longer possible.
If your case meets the criteria listed above and is approved for a partial refund, you will be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We are here and happy to answer any questions you may have in order to avoid any issues, so please do not hesitate to reach out!
Damages and issues
The 84th Hour is not responsible for any loss, damage or delays once a package is dispatched. We take our time to package our items with care to avoid any potential damage during transit. With that said, please inspect your order upon delivery and contact us within 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. These instances will be assessed on a case-by-case basis and will be entirely up to our discretion.
If an issue arises, please contact us at support@the84thhour.com. Do not send items back to us without first notifying us. They will not be accepted.