Please take the time to read the following frequently asked questions before making a purchase. Placing an order with us will act as your acknowledgment and acceptance of the following terms.
How far in advance should I order my stationery?
This is by far the most frequently asked question. To be honest, the sooner you begin your invitation suite process, the better. A general guideline is to begin researching stationers, inspiration photos and finally selecting one 8-6 months out. This may seem early, but you will want to avoid rush fees and unnecessary stress! Lucky for you we've made a blog post with a suggested timeline for your design journey :) You can view it here.
There are so many choices to make when it comes to custom stationery. I just want this process to be fast and easy. What do you suggest?
First and foremost, please know that we are always an email away to answer any questions, make suggestions and guide you. With that said, sometimes it still isn't easy for a client to make design decisions themselves. Sometimes you care more about the cake than the response card and sometimes you just want to check things off your list and be done. Guess what, that's all okay! That's why we're here! Whether you're indecisive, overwhelmed or just want to purchase something you like and check it off the list, we have the perfect solution: check out our semi-custom invitation suites section. Select and purchase a suite you like, enter the info needed within the note box at checkout (or in length via email), and BAM! - consider it done!
I need to change something on my order, what do I do?
Please email us at support@the84thhour.com within 3 hours of the purchase if you find that you need to make changes to your order. Once a proof has been approved and/or the product has begun production, we can no longer make changes or cancellations. Please note that some items can go into production immediately after purchase and do not require a proof for approval, in which case we will not be able to accommodate any changes, cancellations or partial refunds.
I'm envisioning something unique. How do we move forward with a custom order?
We LOVE designing new looks and items! Begin by reading our Custom Design Inquiry page and we'll be able to begin a great conversation about your design journey.
How does the custom design process work?
After placing an order you will receive a receipt via email. You may be required to provide details and information which will be integrated properly into the design. It is in your best interest to communicate any and all additional, specific details you’d like to see integrated into the design. These details can include but are not limited to: color, font style, design inspiration and specific printing techniques and finishes. This in turn will help avoid the need of additional revisions. We will attempt to address and accommodate all requests but will always advise the most visually successful and tasteful solutions. If you are purchasing a product that requires your guest list, a template will be provided for you to enter the required information.
After we create your design, a preliminary digital proof will be emailed to you for review. This is considered the first of three rounds of revisions available to you as a client. Please look over the proof(s) carefully. Copy details/information will be implemented into the design(s) exactly as provided by the client, therefore spelling, grammatical errors and incorrect information are the sole responsibility of the client. If changes are necessary, they will be discussed and integrated into the next round of revised proofs. Should the client require an additional round of revisions past the initial three, a $35 fee will be incurred and due prior to the additional round.
Once we have your proof approval and are ready for production, please allow at least 2 - 3 weeks for printing, assembly and dispatch. If you require a shorter delivery time please let us know prior to purchase and we will do our best to meet your deadline. Keep in mind that wedding and holiday seasons tend to get busy. To avoid needing your items in a rush please try begin your stationery design process no later than
8-10 weeks prior to your invitation mail-out date. You can find a brief breakdown of our suggested purchase timeline
here. If you still find yourself in a crunch and need your items immediately, you can request a rush order by emailing us prior to purchase. Please include the items you will be purchasing and your deadline and we will discuss if we can meet your needs. If so, we will issue you a rush fee which will bump up your place in queue and prioritize your project.
Where are you located?
We are located in beautiful Los Angeles, California and offer shipping throughout the US. Want to learn more about us? Click here.
What type of payment do you accept?
All prices within product listings are in US dollars. Tax will be calculated at checkout. Payment is due prior to moving forward with the design process. Multiple forms of secure payment are available through our online store including major credit/debit cards and PayPal. All prices are subject to change without notice. If you have requested a quote for custom work, please note the listed expiration date within our response.
Do you accept cancellations or returns?
Cancellations will only be approved prior to a client receiving a design proof (with the exception of products that DO NOT require a proof approval) and/or going into production. If you have received a proof (but have NOT approved of one) and need to cancel, only a partial refund is possible. Once a design proof has been approved a refund (of any amount) is no longer possible.
In the rare event that you receive a product with an error from our end that was not present at time of your proof review and approval, we will be happy to revise the product file, reprint and deliver to you at no charge. If it is a case of client’s error and was approved within the proof, we will not be held responsible. We can offer the items to be revised, reprinted and delivered at the client’s expense.
The 84th Hour is not responsible for any loss, damage or delays once a package is dispatched. We take our time to package our items with care to avoid any potential damage during transit. With that said, if you receive a damaged item please contact us at support@the84thhour.com within 3 days and with photos of the damage and we will do our best to fix the situation. These instances will be assessed on a case-by-case basis and will be entirely up to our discretion.
Please read our complete refund policy
here.
Where can I view Shipping Policy?
We've set our shipping costs to a flat rate that is based on weight and method of delivery. With our products being highly customized, please keep in mind that design and turnaround times vary. Please visit our dedicated Shipping and Delivery page
here.
Do you offer local pickup?
Yes, we take it as a great opportunity to get to meet some of our clients in person! If you would like to pick up your order instead of having it shipped, arrangements must be discussed and agreed upon prior to purchase.
Are you open to collaborating?
We love collaborating! For collaboration, design and advertising inquiries please email andrea@the84thhour.com so that we can start a conversation.
A Few Small Notes…
Postage
We do not provide postage as part of any of our invitation suites or products. Please make sure to inquire your courier about the required postage necessary for your intended goods to be mailed since the amount can vary depending upon weight, size of envelope and selected delivery method.
Color Variation
Did you know that a color can vary by a few shades or tones from one monitor/screen to the next? There is also a variation of color between what you see on your screen vs. what is produced by a printer. Furthermore, colors can vary from one printer to the next because of different ink, toner levels and calibrations.
All of that being said, these variations are slight when printing all of your items at once. By purchasing your stationery items in phases (months in between) you run the risk of greater variation in color. We highly recommend purchasing and printing as many items in one run as possible.
Questions?
Please visit our
Terms of Service page and
return policy to see if your question has been covered. Our blog,
Hours to Minutes, is also incredibly helpful (if we do say so ourselves) for more insight on how we operate, client tips and advice. Of course if you still have questions or would just like to chat, please feel free to reach out to us at hello@the84thhour.com!
